Whether caused by a storm or technical blip, an internet outage means lost productivity and a big inconvenience. Take the right steps to reboot your business when your internet goes down.
Assessment—is everybody else down, too?
Storms and accidents that afflict large parts of the grid happen in Boston and elsewhere. Chances are fairly high that if your geographic area is experiencing a widespread power outage, your internet is going to be down as well.
With that in mind, let’s take a look at some of the reasons you could have an internet outage:
- Congestion: Depending on your internet service provider (ISP), high volume digital traffic could cause your internet continuity to fail. Often occurring at peak times, or in areas where there is sudden high demand, congestion outages depend on the infrastructure used and maintained by your provider. Be sure to ask about the potential for congestion when you choose Cloud services.
- Connection to your provider: A failed link to your provider is caused by anything physically interrupting the connection. Examples include storms, animals, wind, or an accident that impacts equipment between your ISP and you.
- Technical and other problems: Internet infrastructure across the United States is aging. Communications companies are slowly replacing copper wiring with fiber optic. Thus, issues with older routers and switches can cause major glitches. Large, longer-term technical outages can be caused by internet backbone software updates gone wrong.
If Boston experiences severe weather or other city-centric disruption, it is likely congestion or technical trouble is the cause of your internet outage. So—what do you do next?
Steps to take if you experience an internet outage
Here are some basic steps you can take to get your business back online:
- Reboot your computer. Sometimes restarting your equipment is enough to reset to a working connection.
- Reset the modem and router by turning the devices off and turning them back on. Sometimes equipment needs to be turned off a minute or more to reset.
If these actions do not renew your internet connection, it is time to contact your ISP. If you can access the internet via another device, you can check for local area internet outages experienced by your provider. For short-term, urgent access, you can tether your smartphone or invest in a mobile hotspot.
Contact your provider in Boston when you have an internet outage
There are a number of ISPs in the Boston area. Three of the larger providers are:
- Comcast: Comcast offers the capability to text for information on problems in your geographic area. In addition to tips to assess your internet outage, Comcast provides internet, modem, and router troubleshooting guides.
- Verizon: Verizon offers a variety of informational topics as well as a troubleshooting tool to diagnose and potentially correct your connectivity problem. Verizon also offers the opportunity to download an automated, in-home agent to assist when you are not connected to the internet.
- RCN: RCN offers tips on handling internet outages during a storm or other event. RCN encourages you to contact them if you notice a cable is down, or if you have electrical power but your internet connection is out. Contact RCN at 800-746-4726.
An internet outage disrupts the day—and your business goals. If you are experiencing frequent internet downtime, talk to your provider. And, when you need IT support, call us. We are happy to help.